Returns & Refunds

RETURN & EXCHANGE POLICY

A customer is entitled to return or exchange within 14 days of receipt. The items must be unused and undamaged.

Any breakage that may have occurred in transit must be reported within 7 days of receipt to be eligible for replacement.

OPTIONS FOR RETURNING ITEMS:

1) Our courier will collect your items - ₪30 

2) Return the items yourself to our studio in Ra'anana (Hata'asiya 25, Ra'anana) - FREE

PROCESSING OF REFUNDS

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will be refunded for the items only, and not the cost of the shipping.

If you have received a gift that you want to return, we will issue you with a gift card. 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@binaandbino.com